●To Err Is Human: Building a Safer Health System
By Janet Corrigan
●Human Resource Management in Health Care (Health Care Management Review)
From Aspen Pub
●Management Lessons from Mayo Clinic: Prescriptions for Service Success
By Leonard L. Berry, Kent D. Seltman
●Oxymorons: The Myth of a U.S. Health Care System (The Jossey-Bass Health Series)
By J. D. Kleinke
●Handbook of Health Care Management (Blackwell Business)
By Peter M. Ginter, Linda E. Swayne, W. Jack Duncan
